These terms govern use of the TaxFlow website and our sales tax services for Shopify stores. By approving a quote or paying an invoice, you agree to them. TaxFlow is run by TaxFlow Labs, which provides the services. In these terms, “we” and “us” include TaxFlow Labs.
How we start
Every engagement starts with a free nexus review call. Booking a call does not commit you to anything and asks for no payment details. After the call we send a written quote. Work starts only once you approve it.
Our services
Depending on your quote, we monitor your economic nexus through collaborator access to your Shopify store and its Shopify Tax reports; register you for sales tax in the states you approve; prepare and file the sales and use tax returns due in the states where you are registered; reconcile tax collected to tax remitted; review your state account transcripts; and respond to state notices. Audit representation is agreed separately, case by case.
You remain the registered seller and are responsible for the tax. Tax payments go from your own bank account to each state; we never receive or hold your tax money. Our work is compliance support, not legal advice.
Returns are filed on time when we have the access and information we need in time. We are not responsible for late filings, penalties, or interest caused by missing or revoked access, insufficient funds, incorrect information, or sales made through channels we were not told about.
Your responsibilities
- Give us accurate information, including where you are registered and where you keep inventory
- Keep our collaborator access to your store and your state account access current
- Tell us about sales channels we cannot see, such as marketplaces or wholesale
- Keep enough funds in your account for each tax payment
- Review filing confirmations and tell us promptly if anything looks wrong
Thresholds
State rules change. We review our threshold information each January and when we learn of a change, but we summarize complex laws, and a state may take a different view of your activity. The free nexus checker on this site is an estimate from the file you give it, not a determination.
Fees and billing
Our prices are published on our pricing page: a $49 monthly base fee, $29 per filing, and state work such as registrations and notice responses priced as listed there. “From” prices are confirmed in your quote before any work starts. State registration and filing fees are passed through at cost and itemized.
We invoice you after work is agreed. Monthly fees are invoiced monthly; one-time work is invoiced when it is done. Invoices are due on receipt unless your quote says otherwise.
Cancellation
There is no annual lock-in. You may cancel monthly services at any time through our contact form. Fees for work already done, and for the month in progress, remain due. After you cancel, we file only the returns due before your service ends, unless we agree otherwise.
Liability
Our total liability for any claim relating to our services is limited to the fees you paid us in the three months before the claim. We are not liable for tax you owe, or for indirect or consequential losses.
Contact
Questions about these terms? Use our contact form.